VirtualNotary365 ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our virtual notary and legal document services.
Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, and any documents you submit for notarization. During the identity verification process required for remote online notarization, we collect government-issued photo ID and knowledge-based authentication (KBA) responses. We also collect session recordings of notarization sessions as required by North Carolina law.
How We Use Your Information
We use the information we collect to: provide and complete notarization and related services; verify your identity as required by North Carolina law; communicate with you about your appointments and services; send service confirmations and completed documents; improve our services and website; and comply with legal obligations.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with: service providers who assist in our operations (under strict confidentiality agreements); government or law enforcement agencies when required by law; and parties you explicitly authorize us to share with as part of your notarization services.
Session Recording Retention
As required by North Carolina Remote Electronic Notary Act (S.L. 2018-116), notarization session recordings are retained for a minimum of 5 years. These recordings are stored securely and are accessible only to authorized personnel or as required by law.
Data Security
We implement industry-standard security measures to protect your personal information, including encrypted video sessions, secure document transfer, and access controls. All video sessions are conducted via encrypted connections. However, no method of transmission over the internet is 100% secure.
HIPAA Compliance
When handling documents that may contain protected health information (PHI), VirtualNotary365 follows HIPAA-compliant procedures to ensure the privacy and security of your health-related information.
Cookies and Tracking
Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. We do not use cookies to collect personally identifiable information.
Your Rights
You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information (subject to legal retention requirements); and opt out of marketing communications at any time.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at (704) 862-9867 or through our contact page. VirtualNotary365 / MBP Services Corp, North Carolina.
VirtualNotary365 is a service of MBP Services Corp, North Carolina. This policy is effective as of January 1, 2025.